| Questions and
Answers
1) Who is
Kualalumpur-Hotels-Classify.com? Are you reliable?
Kualalumpur-Hotels-Classify.com is the Internet Division of Royal
Exclusive Travel Co., Ltd., established in Thailand since 1994. We
are not simply an Internet agent who can be some body, but a
legitimate travel company with a solid background. Our agency is
registered with the Tourism Authority of Thailand and holding TAT
license number of 11/1620. We constantly try our best effort to
offer a reliable and professional service to our clients. You can
find more information about us at:
http://www.kualalumpur-hotels-classify.com/about-us.htm
2) How can I book the
hotel that I am interested in?
At Kualalumpur-Hotels-Classify.com, you
can find the hotel description, various hotel photos and the room
rates of the listed hotel. You can use our Online
Reservation Form, with hyperlink provided at the bottom
of each page to input your reservation request.
In case you would like to ask some questions prior to the booking,
you can use the Send
Enquiry Form instead or E-mail us.
Our Customer Service Team are
highly responsive to reservation requests and enquiries. Generally
you can expect our response within an hour to one business day
depending upon the volume and queue.
3) What form of payment can I
make? When do I pay?
When you are making the hotel
reservation with us, you do not have to provide any credit card
detail without knowing whether you would get the room confirmation
or not. Payment will be requested before a given deadline in order
to guarantee the room, ONLY AFTER you have received our
confirmation e-mail. We accept Credit Card of Visa, Master and
American Express. Payment by bank draft or telex transfer is also
possible upon request.
Once we receive your hotel reservation request, we will
immediately process your booking with the hotel. If the reply from
the hotel is positive, we will send you a confirmation e-mail with
a given deadline. In case the reply from the hotel is negative
which could happen during the high or peak season, we will try our
best to find another alternative hotel and inform you accordingly
for your review and decision.
4) I would like to pay for the
room directly at the hotel. Is it possible?
In the hotel industry, there are
different channels of reservation to the hotel, thus resulting in
different pricing structure. Although the hotel is the final
accommodation provider, the room rates can be varied for the same
hotel and even for the same room, depending upon through what
channel the hotel receives its booking from.
The room rates provided on Kualalumpur-Hotels-Classify.com are already
the Special Discounted Rates based upon Pre-payment
Basis. These rates are applicable only if booked through our
website and are not available at the hotel.
In case you wish to pay your room directly at the hotel upon check
in or check out, you should then make the reservation directly
with the hotel or with the other travel agents that support
"Direct Payment at the Hotel". As explained above, the
pricing structure will be different and please be reminded that
the "Discounted Rates on Pre-payment Basis" are not
applicable for this reservation channel of "Direct Payment at
the Hotel".
5) What is the cancellation
and refund policy of the hotel after I pay?
The Cancellation Policy for each
individual hotel is unlikely to be the same and can be varied
depending upon the season. In every e-mail confirmation, we will
notify you of the cancellation policy in case you have to cancel
your booking after you make the payment. Please take note of this
cancellation policy carefully since some hotel may not impose any
penalty charge if cancelled X number of days before the arrival
date, while some only 1 night, and while some - ALL.
We are fair and square! The remaining amount after being subjected
to cancellation charges will be refunded back to you by your
credit card, bank draft or bank transfer.
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